> ## Content Index > Fetch the complete content index at: https://openbeam.world/llms.txt > Use this file to discover other available public pages before exploring further. # Troubleshooting sessions - URL: https://openbeam.world/docs/troubleshooting/ - Published: 2026-10-05T16:15:50.000Z - Updated: 2026-10-05T16:15:50.000Z - Description: What the messages you see when starting or playing a session mean, and what to do about each one. - Author: Beshoy Hanna - Tags: #docs This page lists the messages OpenBeam Cloud shows when a session can't start or ends unexpectedly, with what to do next. ## Starting a session | Message | What it means | What to do | | ------------------------------------------------------------------------------- | ----------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | | *OpenBeam Cloud does not support Safari or the browsers on iPhone and iPad yet* | Your browser can't stream yet. | Open OpenBeam Cloud in Chrome or Edge on a Mac or PC. | | *This browser cannot stream OpenBeam Cloud (it has no WebTransport)* | Your browser lacks a feature the stream needs. | Use Chrome or Edge on a Mac or PC. | | *Starting another server for you.* | Every GPU was busy, so another server is starting. | Wait; this can take a few minutes. | | *All GPUs are busy right now* or *No server came free in time* | No server could take your session. | Try again in a few minutes. | | *End your other session?* | You already have a session running in another tab or on another device. | Choose **End it and play here**, or go back to the other one. | | *Your OpenBeam Cloud access is not active* | Your account doesn't have access right now. | Check your membership on openbeam.world. See [Sign in to OpenBeam Cloud](https://openbeam.world/docs/sign-in/). | | *This invite's game session has been used* | Your beta invite's sessions are used up. | You need a new invite to start another session. | | *Add … to your Mods library before launching this experience* | The experience needs a map or vehicle you don't have. | Upload it under **Mods**, then try again. | | *Could not reach OpenBeam Cloud. Check your connection.* | Your browser couldn't reach our servers. | Check your internet connection and reload. | ## When a session ends | Message | What it means | What to do | | ----------------------------------------------------- | ---------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | *The session reached its time limit.* | The session ran for its maximum length. | Start a new session. See [Session, usage and storage limits](https://openbeam.world/docs/session-and-usage-limits/). | | *The player was away for too long.* | The player tab was closed or disconnected for more than 5 minutes. | Start a new session. Next time, rejoin from **Play** within 5 minutes. | | *The player took too long to connect.* | The player tab didn't open or connect in time after the server was ready. | Press Play again and keep the player tab open. | | *The stream from the desktop was lost.* | The video stream from the server dropped. | Check your connection and start a new session. | | *The game closed. Start a new session to play again.* | The game exited, for example after you quit from its menu. | Start a new session. | | *The game stopped while starting* | The game failed to start. | Go back and press Play to try again. | | *The desktop could not start.* | The server couldn't start your session. | Try again. If it keeps happening, email us. | | *The server is restarting.* | We're updating the server. | Start a new session. | | *The session was stopped.* | The session was ended, for example with **Leave**, from another tab, or by a connected AI app. | Start a new session if you want to keep going. | ## During a session - **The picture stutters or blurs:** lower the bitrate in the player toolbar, or use a wired connection. See [Browser and network requirements](https://openbeam.world/docs/browser-and-network-requirements/). - **Keys like Escape don't reach the game:** go fullscreen. Ctrl+Alt+Shift+Q releases the mouse and leaves fullscreen. - **A map or vehicle won't load:** check that the `.zip` is a complete BeamNG map or vehicle mod. See [Load maps and vehicles in a session](https://openbeam.world/docs/load-maps-and-vehicles/). Still stuck? Email [Beshoy@openbeam.world](mailto:Beshoy@openbeam.world) with the time and what you saw.